Browsing by Author "María Emilia Peñafiel Atiencia"

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    Turismo Accesible: Guía de servicio a pasajeros con diferentes tipos de asistencia del Aeropuerto Mariscal La Mar de la Ciudad de Cuenca
    (Instituto Tecnológico Superior Sudamericano, 2019) María Emilia Peñafiel Atiencia
    This document is a guide to passengers with different types of assistance from Mariscal Lamar Airport in the city of Cuenca, the same as the focus on care for persons with disabilities, the document has information of the different types of situations that can be presented in the service provided to a passenger with disabilities. This guide also goes to the passenger service agents, interested in learning to work on the treatment of persons with disabilities, so that they can meet the needs of their passengers and at the same time they can support them in an appropriate manner without invading their space. It is also looking for this document, to raise awareness about the importance of the inclusion of persons with disabilities in tourism and to make it more accessible, as there is a considerable number of people with disabilities in Ecuador, so it is very important to learn how to serve and guide this group with much ethics and human quality.