Browsing by Author "Jorge Adrián Ávila Bustamante"

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    Diseño de una aplicación móvil en plataforma Android, para gestión de atención al cliente de la empresa Job Sport
    (Instituto de Tecnologías Sudamericano, 2019) Jorge Adrián Ávila Bustamante; Christian Orlando León Guamán
    The objective of this work is to design a “Mobile application in Android platform, for customer service management of the Job sport company in the parish Ricaurte, Cuenca canton.” This application will optimize the way of receiving orders from the company. For this, different types of research methods were applied, on the one hand, the qualitative-quantitative method for obtaining information and on the other, the interview with the owner to detect the problem of the JOB SPORT company. According to the interviews and survey that was carried out, it was determined that the problem is found in customer service in more detail in the reception of orders, so the idea of designing a mobile application, for customer service management, was a positive contribution. for the company, since customers can be faster to be able to make the prototypes and quote in real time by creating a virtual store accessible twenty four hours a day from their smartphone anywhere.