Browsing by Author "Campoverde Mejía Valeria Lissette"

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    Diseño de un manual administrativo orientado al fortalecimiento de la gestión interna del hotel Tomebamba
    (Instituto Superior Tecnológico Particular Sudamericano, 2026) Campoverde Mejía Valeria Lissette; Montero Vélez Pablo Alejandro
    An assessment conducted at the Tomebamba Hotel in Cuenca revealed several findings, including the absence of formal guidelines, ambiguity in the distribution of duties, and a lack of defined and documented processes; these issues were corroborated by hotel staff through a survey. In response, an administrative manual was designed specifically tailored to the hotel’s actual conditions, with the aim of significantly optimizing its administrative management and thereby improving service quality and working conditions. The manual’s design includes guidelines aimed at improving efficiency and service quality, which are essential in the hospitality industry.